Yes. You will still receive a paper invoice every 2nd month so that you can keep track of your utility account. We are still looking into paperless e-billing, and will let you know when we have more information about that service.
Show All Answers
Any time! You can sign up at any point throughout the year. The City of Wetaskiwin utility office will assist you throughout the sign-up process.
Yes. The monthly utility payment program will renew automatically each year unless you call the utility department to cancel your subscription at 780.361.4453.
It will vary from person to person. The amount of your monthly payment will be calculated by averaging the previous 12 months of your utility usage.
No. Your payment amount will be the same each month and will be withdrawn automatically from your bank account on the same day each month.
Your payment amount will be based on an average of your previous 12 months of usage. Some months when you are not using as much water, you may have a small credit in your account. This credit will be carried forward and will help to offset any higher water usage during months when your consumption is higher.
You will be responsible for paying any invoice amount over and above what your monthly payments cover. If there is still an amount owing on your account after your monthly payments have been applied, that unpaid balance will be subject to a 3% penalty if no payment is forthcoming.
Any adjustments to your monthly payment amount will be made once per calendar year. You will receive correspondence notifying you of any changes at this time.