After-Hours Emergencies

Please call 780-361-8035 immediately in the event of an after-hours emergency such as a water main break.


The Utilities Department's role is:

  • to provide a safe and reliable water supply and wastewater services to its citizens
  • to ensure Wetaskiwin's drinking water meets all regulatory and health standards
  • to ensure that wastewater effluent discharged to the environment complies with all federal and provincial environmental standards

Utilities are funded entirely from utility rates, therefore the system has no direct contribution from taxes.


The Utilities Department is responsible for:

  • the operation and maintenance of the surface water plant, transmission main, two water pump houses and reservoirs, three sewer lift stations, a blower house and a wastewater treatment facility
  • the operation, maintenance, and repair of all related underground infrastructure including approximately 110 kilometres of water mains, 96 kilometres of sewer mains, and 51 kilometres of storm sewer mains
  • plan for and responds to water, sanitary sewer and storm water emergencies in an efficient manner
  • help accommodate growth and new demand within the city
  • respond to customer inquiries, requests and concerns such as water in basements, storm water on roads, requests to turn water off or on, clear blockages
  • repair sanitary sewer services and mains
  • operate and maintain the City’s fire hydrants.
  • frequent testing of water and wastewater samples. These samples are tested for microbiological, chemical, and aesthetic parameters by external laboratories to ensure compliance with Provincial and other regulatory rules to protect the health of Wetaskiwin residents.

Recent Changes to Utility Bylaws

Effective January 1, 2016, changes noted in the following utility bylaws came into effect:

Please call 780-361-4415 for more information on these changes.