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If you are a member of the media looking for a City comment, or would like to film or take photos in a City facility, please contact Strategic Governance Services at 780.360.2742 or by email at community@wetaskiwin.ca.

Social Media Terms of Engagement

The City of Wetaskiwin’s social media channels and online engagement platforms are monitored during the regular business hours of 8:30 a.m. to 4:30 p.m. from Monday through Friday, excluding statutory holidays. City staff strive to respond to messages received through social media within two business days. 

We believe our social media and online engagement spaces are important for communicating and engaging with the community, and we will do our very best to respond to relevant and legitimate questions and comments in a consistent and timely manner.

We must, however, also ensure our online spaces are truthful, factual, respectful, fair, open, and safe for all.  With this in mind, we ask that you treat each other and us with respect when commenting and engaging in our social media spaces.

Comments of the following nature may be removed at the discretion of the City:

• Abusive behaviour, including comments (whether text, emoji, or media) which are hateful, profane, discriminatory, inappropriate or offensive, promote violence or illegal activity, or are intended to threaten, harass or personally attack someone, including but not limited to City personnel, elected officials, or members of the public.
• Misinformation, including non-factual information shared as truth. Misinformation can be dangerous when misinterpreted as fact in serious scenarios, such as those relating to public health and safety, or democratic processes.
• Spam, including comments or messages which are designed to direct peoples’ attention to something off-topic or irrelevant to the topic at hand; spam messages are often repetitive, often promote a commercial product, service or entity, and often redirect people to other websites or locations. Spam links are often considered potentially dangerous.

The City of Wetaskiwin maintains sole discretion to determine which content is inappropriate or may be removed. Wherever possible, the City will notify users if their comment is removed and invite them to reframe and repost in an appropriate manner.

Repeat or extreme violations of these Terms of Use may result in removal of comment(s) and/or limited or blocked access to City social media and/or online engagement platforms. Those who have been blocked from the City’s engagement platforms will still have access to view the City’s website to access desired information.